CQC ratings

Care Quality Commission Report

Clouds House was rated ‘good’ across all areas of the inspection in the Care Quality Commission inspection in January 2023.

Inspection highlights

Clients were overwhelmingly positive about the service and spoke highly of the care and treatment they received.

Staff treated clients with compassion and kindness and respected their privacy and dignity.

Staff assessed and managed risk well and said they felt supported in their role.

Staff had appropriate skills, knowledge and experience to provide the right care and treatment.

The service had clear and robust policies in place for safeguarding adults and children.

The environment was clean and fit for purpose.

The service helped to identify alternative pathways for people whose needs it could not meet.

The service provided a variety of forums for clients and staff to give feedback on the service and raise any concerns or complaints.